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The professional responsibility of a pharmacist is to ensure that the products supplied are going to provide the best benefit for the consumer, particularly for medicines. In instances where a pharmacist deems there is a better alternative for your circumstance, the product ordered online is not required from a clinical perspective, or not suitable for your needs, they will let you know and a refund for the purchase price will be arranged. A new transaction can then take place in the pharmacy for the most suitable products.