Service Charter

This Charter provides information on the rights of consumers and responsibilities of pharmacist, and the level of service consumers can expect to receive when visiting Dixons Pharmacy.  It allows patients, consumers, families, carers and the pharmacy to share an understanding of rights of people receiving health care.

Access:

You have the right to health care, and Dixons Pharmacy will provide medicines and pharmacy related products and services to address your healthcare needs.

Safety:

You have the right to receive safe and high quality care and Dixons Pharmacy will provide safe and effective medicines and high quality pharmacy related services, with professional care, skill and competence.

Respect:

You have the right to be shown respect, dignity and consideration and Dixons Pharmacy will respect you and your culture, beliefs, values and personal characteristics and those of your carers and advocates when delivering services.

Communication

You have the right to be informed about services, treatment, options and costs in a clear and open way and Dixons Pharmacy will provide you open, timely and appropriate communication about your health, medicines and related services in a way you will understand.

Participation:

You have the right to be included in decisions and choices about your care and Dixons Pharmacy will include you in making decisions and choices about your health, medicines and related services and products.

Privacy:

You have the right to privacy and confidentiality of your personal information and unless you otherwise consent, Dixons Pharmacy will maintain your personal privacy and assure proper handling of your personal health and other information.  Dixons Pharmacy will provide a private area to discuss your needs.

Comment:

You have the right to comment on your care and to have your concerns addressed and Dixons Pharmacy will promptly address your comments or concerns about medicines or other services offered.
Dixons Pharmacy can only provide healthcare within the legal scope of pharmacy practice.
If you want any more information about how this Charter works please ask us at Dixons Pharmacy.